Terms & Conditions

T's and C's


Our Commitment

We at Portraits from Photos are committed to protecting your privacy. We use the personal information you give us, such as your billing, delivery and e-mail addresses, to process and keep you informed of your order. You may, from time to time, receive information from us about new features, new services and special offers we think you’ll find valuable. Under no circumstances do we rent, trade or share your e-mail address with any other company for marketing purposes.


Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties. Ever.


Delivery Policy

Please allow between 4 – 6 weeks from commissioning your painting to receiving it. We need to make sure the oils have sufficently dried before we can safely deliver your oil painting to you.  Your painting will be delivered by Royal Mail’s special delivery service and will also be insured against loss and damage. Special delivery means that you will receive your painting before 1pm the next day. We will of course notify you of your own personal delivery date.


Deposits – Portraits from Photographs

A 50% non-refundable deposit is required to commission a portrait based on a photograph. If you are not satisfied with your portrait and would like the artist to make changes, your artist will be happy to do so. Changes requested must be written down by you in an email or letter to avoid any confusion. Portraits from Photos will then pass on your instructions to your artist. A new photograph will then be taken of your amended portrait and be sent to you for your approval.  If you still would like alterations, your artist will be happy to do so (within reason) until you are delighted with your painting. Upon approval, you will then be asked to settle the remaining balance and once the oils have sufficiently dried we will then post your painting to you via special delivery. It is important to note, that once you have approved your portrait, no further alterations can or will be made and no refund can be given.


Refund Policy

We are unable to refund paintings that are personally and specifically designed for a customer, which includes portrait paintings of people, animals and houses. All paintings will be of the same standard as shown on the website and the client can request unlimited changes.  However, once you have approved your portrait, no further alterations can be made and since Portraits from Photos will be unable to resell such paintings, no money back offer can be given.


Copyright Policy

In terms of photographs or images supplied to Portraits from Photos, it is the customer’s responsibility to make sure these images are either copyright free or that the customer has permission to use and supply the images to Portraits from Photos.  Portraits from Photos warrants that the customer either owns or has obtained copyright(s) or copyright permission to any image which is supplied to Portraits from Photos for use and the customer agrees to assume full legal and financial responsibility for any copyright suit or action which may take place regarding materials customer has supplied.


Data Protection Policy

Portraits from Photos fully endorses and adheres to the principles of Data Protection as set out in the Data Protection Act 1998.

Any personal data which we collect, record or use in any way whether it is held on paper, on computer or other media will have appropriate safeguards applied to it to ensure that we comply with the Data Protection Act 1998 (‘Act’). We fully endorse and adhere to the eight principles of Data Protection as set out in the Act. These principles state that personal data must be:-

  1. fairly and lawfully processed
  2. processed for specified and lawful purposes and not in any other way which would be incompatible with those purposes
  3. adequate, relevant and not excessive
  4. accurate and kept up to date
  5. not kept for longer than is necessary
  6. processed in line with the data subject’s rights
  7. kept secure
  8. not transferred to a country which does not have adequate data protection laws.


Choice to Opt-Out

If you are no longer interested in receiving announcements and other marketing information from us, please e-mail your request to admin@portraitsfromphotos.net with the title “Remove Me” in the subject line. Please include your complete name and e-mail address.

We link to other sites

This web site links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.


Your Agreement

By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy.


Disclaimer & Liability

We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time.  We will endeavour to ensure that all descriptions and illustrations of the items on the site or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations.


Legal Governance

Your use of this site and any contract between you and Portraits from Photos for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales.


International Customs Import Duties

If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. Usually there are no duties for paintings shipped in small quantities.


Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Portraits from Photos and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Portraits from Photos. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Portraits from Photos takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Portraits from Photos is a small online art studio made up of 5 extremely talented portrait artists. Based in London, but we do deliver world wide.
  • 11 Westville Rd, London, W12 9BB, UK 
  • +44 (0)20 8354 1818
  • hello@portraitsfromphotos.net
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