Where are you based?
Portraits from Photos is based in London, however we do offer free world wide delivery.
Can I visit you?
We are a small online art studio so unfortunately you can not visit us. To keep costs down, we run our company as an online business. However, you can view our portfolio on the website which shows you the quality of our oil portraits and once we've finished painting your oil portrait we will email you a high resolution photo of your finished painting for your approval. We will of course make changes to your portrait (within reason) should you want us to. If you wish to speak to one of us, you can always call us (9am - 5.30pm) on +44(0)20 8354 1818.
Can I base my portrait on more than 1 photo?
Yes of course.
My photos aren't very good can you still paint a great portrait using them?
As a rule of thumb the better your photos are the better the oil portrait. As we can only paint what we see, clearer and sharper photos allow us to see and therefore paint more details. We have painted portraits from poor quality photos taken from mobile phones or with poor lighting conditions but for best results it helps if you have a clear high resolution photo.
I want one family portrait but have multiple photos that I'd need you to use?
Not a problem. In our experience people rarely have one perfect photograph that captures every family member in it flawlessly. As long as you can provide us with images showing us what and who you’d like to be painted we’ll be able to create a beautiful family portrait for you.
I have an old black & white photo that I want turned into a colour portrait. Can you do this?
Yes. We have painted a lot of black and white to colour portraits. Please take a look at our Ancestral Portraits page to see some examples.
How much do your portraits cost?
Portrait prices vary depending on size and complexity put to get an idea here's our standard Price guide.
Do you charge for delivery?
No we offer a free world-wide delivery service. We deliver our portraits by Royal Mail's Special Delivery Guaranteed service. If you would prefer to have your portrait delivered by a courier such as DHL or FEDEX please let us know and we can arrange this for you. There will be a charge for this service.
Do you charge for amendments?
Nope. If you want your artist to make changes to your portrait this will be free of charge.
What payment methods do you accept?
Paypal, Cheque, BACs and all major credit cards.
Do I need to pay a deposit?
Yes. Portraits from Photos requires a 50% non-refundable deposit to start painting your oil portrait.
How do the portraits come?
Your portrait will be rolled and packaged safely in a secure art tube ready for you to hand over to your framer for framing.
What countries do you deliver to?
All of them! We've delivered our portraits across Europe and all the way to Australia, New Zealand, South Africa, UAE and USA.
I don't want my portrait delivered by Royal Mail but DHL is this possible?
Yes of course. Portraits from Photos offers free world-wide delivery and sends your portrait out via Royal Mail's Special Delivery Guaranteed service. If you would prefer a courier like DHL or FEDEX then we'll be happy to arrange this for you but you will have to pay for this service.
Will I get a tracking number so I can track my portrait?
Can I choose which artist paints my portrait?
Yes of course. Take a look at our portfolio and let us know which portrait you love. We'll get the same artist to paint yours.
What is the turnaround time?
On average you need to allow between 4 – 6 weeks from placing your order to receiving it.
What if I don't like my portrait?
We want you to be delighted with your portrait. If you love the quality of our oil paintings on the website then you’ll love your portrait. Once we’ve finished painting your portrait we will email you a high resolution photograph for your approval. Should you wish your portrait artist to make slight amendments then no problem. We need to be proud of our artwork and want you to be proud to display it.
Can I get the artist to make changes to my portrait?
Do you do Gift Vouchers?
What are your contact details?
If you need to write to us or prefer to post your photos to us, our address is: Portraits from Photos, 11 Westville Rd, London, W12 9BB. Email: email@example.com Tel: +44 (0)20 8354 1818
How long does it take?
Please allow between 4 - 6 weeks from ordering your portrait to receiving it.